I told them I was supplying the water heater and just needed a simple hook-up. It goes against our guidelines to offer incentives for reviews. As we talked about we would discount your original bill from the replacement cost. It had become clear to me that the charging was never going to stop. I've used them in every scenario and the charges started going way, way up. Labor: $800+ But since he stopped payment on credit charge nothing can be done at this time. International Association of Better Business Bureaus. 1. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Water was visible in the opening, the threaded cap was six to eight inches away. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! the job was done and the bill was $765.00. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. We was willing and able to put in the toilet. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. I bought a new sink and had Roto Rooter install it on 11/13/22. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. And scheduling SUCKS. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Scheduled several plumbling appointments - no one came to my home. Avoid Roto Rooter at all costs. All Rights Reserved. I was having a problem with sewer line back ups at the above property. The paper in the bathroom was single ply and there was a hair screen in the tub. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. He did not do any other snaking in the house as far as I know. Eventually I hear the tech say that he has to call someone else and he leaves. Please report them to the BBB. I had a great experience with our plumber, Van. We was willing and able to replace the toilet. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. We provided 3 services for unit **. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. I have a clean out so it was easy access. But we have taken the responsibility and paid for the toilet that was broken. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. and it was the most ridiculous estimate I'd ever seen. He left the job undone. The price he quoted was fair and the workmanship was top-notch. Still did not look around to verify the cause. Service address: 35720 Hazelwood, Westland Michigan ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. on a house I recently purchased. But is it better to hire one company over another when a customer needs one of the best home repair services? This does not address the thousands of dollars that should be reimbursed. Snaked the line. Repair of refund (full or partial). Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. Highly recommend! 2 and a half weeks later, the toilet is starting to back up again. This comment was posted by a verified customer. Wow, if you dont like your job quit. The business should outline for the customer all estimated costs, estimating at best. Roto-rooter plumber Installed water pressure booster on 08/22/2022. We had to travel three hrs total to wait for them. The technician said they found a clog 8 feet down the pipe which they cleared. I worked with Jason and he got a crew out that same day. We did all that can be done with it at this time. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. 704 total complaints in the last 3 years. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. ***** ******* ******. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The work has a guarantee for 1 year. We can fix your plumbing problem and clean up your water damage. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. The neighbor choose to get someone else. I would certainly use them again if I ever need anything. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. The labor is approximately $800, and there is a fee of 1.6% to get the materials. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Desired outcome: So wont ever use them again. I called. Well start sending you the news you need delivered straight to you. Think they called? L a king & water had to be turned off, Desired outcome: The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Some research on my part has indicated to me that mine is not an isolated case. However, I noticed black splotch stains on the floor of the tub. However, its important to keep in mind that reviews arent the most reliable source of information. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. This type of complaint reflects less on the company as a whole. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. My mother should have been told that the parts are approximately $800. I declined the service. I asked him to put lid back on septic. [protected]@comcast.net Claim it and get a lot of features. Are they more expensive than other companies? I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. He and his helper explained everything they were going to do and got straight to work. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. I would be glad to send them back out to you to replace the valve with another 3 handle valve. Was told someone would call me when they were on the way. We will refund $250.00 back to you if there was any inconvenience for that day. These noises literally shook the house. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Quite the organized company. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. How can they keep on ripping people off like that. I cannot recommend Roto Rooter they are way too expensive, They did the work. Customers is satisfied. This tool was recommended by the company over the phone. He replaced five feet of pipe with copper pipe. Well guide you through the process. There is no possible way they have a legitimate 4.8 stars. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. For your reference, reasons for rejection are included below. The stains would not fade. Called Roto-Rooter to fix a gas water heater. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Back in the day Roto Rooter charged by the hour. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Finally the other tech shows and says he needs to snake the sewer drain. Total of Entire Work: $2000+ Regards, To date no additional water damage has occurred. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. 1/31/23 - *********** - tristan #**** I could have asked for options for that cost. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Here are the reasons for my complaint: I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Pipe is collapsed - Camara to follow. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. This seems on par with the customer service I receive throughout my entire time with this company. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. Copyright 2022 Consumers Unified LLC. So then finally on 1/25 I reached out to Veronica on my own. IMO, Roto Rooter should be your LAST call, not your first. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. Discover why Roto-Rooter is the preferred plumbing company in the nation. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. I called a local service who came to my home on 2/02/23. The local serviceman resolved my issue. Isaac did not collect any money. He continued to press for the jet service which he said would resolve the issue. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. I told him i just wanted it to be snaked. We will all post in all forums, just to give them the big middle finger. We value your privacy. Roto-Rooter needs to reimburse the full amount. See details. Share your photos and videos with others to prove the truth of your words. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. $180 for fitting a shower head! Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. When you are charging 863.57 you should at least stand behind your work for 41 days. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". . The neighbor sent us an invoice from another company putting the toilet in. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Customer Reviews are not used in the calculation of BBB Rating. Schedule Online. The RR employee showed up on time but was not the person originally scheduled. Photo shows it could not have come from a toilet drain. Desired outcome: Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. Emergency Service. Part of the drain pipe is exposed in the basement and has never leaked. Which is not code but would do it since that is what you prefer. Well, 2pm came & went. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. Mike at ** office number. BBB Business Profiles are subject to change at any time. Everything about this interaction felt robotic and not genuine. "Hello ****, this is Ted at Roto Rooter. 1. Enjoy reading our tips and recommendations. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. Soon after a 2nd water mitigation guy shows and takes floor samples. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. I had someone help him put it on for safety. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Offered $75 off which is more than the coupon offered online. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Fee: 1.6% charged for him to get the parts Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. The servicemen did a great job and clean up the water problem. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. They were professional and got the job done fairly quickly. For your unit **. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. Never pay them until they give you what you want. We use dedicated people and clever technology to safeguard our platform. When we talked to the neighbor. Our Drain tech used the proper equipment when he was on site as well. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. This was to be at 0900. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. Repair Code 2203 - Attempt to cable from cleanout in basement. Submit a complaint and get your issue resolved. Available 24/7. Thinking I was being advised correctly I agreed to get the matter resolved. So What we can do. They did not show on Saturday. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. Says someone with a camera needs to come out but they can't that day. Representative gets $800+ + $500 = $1300 I allowed him to start the work because it was a small job. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) 01/06/23. In the meantime, we gave about 11 profiles. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. So I called Britton. I admit I have never needed a plumber before. My email is Pat.Swanson@rrsc.com. Pros. It appears that the valve is just to old and would need to be replaced. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. A link has directed you to this review. He didnt tell until I wanted itemized information about the costs. We also ensure all reviews are published without moderation. Never again! In the end, Roto-Rooter never reimbursed our neighbor in full. I'll update when I'm done screwing them over. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. Now, its too late to call anyone to get out here today. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. Provider: RotoRooter Livonia I checked on his progress concerned he may be damaging the pipes. Customer Reviews are not used in the calculation of BBB Rating. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Not worth the price! 3. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Nope. the job undone. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. I called Roto-Rooter to return to my home and remedy the clog. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. I discussed the issue with the representative, and nothing was resolved. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. On Sat. Hello, We appreciate your feedback and are very sorry our service did not satisfy your expectations. Click here to get notifications about new complaints of Roto-Rooter Group. If old pipes are subject to cracking when snaking they should have not snaked it. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Trusted & Recommended Since 1935. Wednesday the technician never showed. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. They also left fans for the week-end to dry out the dampness that remain. Another Roto-rooter technician followed up with a camera. Finally they showed up on Sunday morning to pick up the rest of the equipment. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I called Roto-Rooter to my house to unclog a pipe. I had an old kitchen sink that was working but looked old. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Backed Up Sewer Line / Unethical Practices!!! He asked how old the house was and the condition of pipes. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. Our content is intended to be used for general information purposes only. Before he left, I was handed a bill (which I paid with a credit card) of 673$. International Association of Better Business Bureaus. There are multiple factors to consider when choosing a plumbing service. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. They changed the sump pump and left Poo Poo water residue on the floor. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. He said he had to buy 10 feet of pipe because that was the minimum. There is a Home Depot approximately a mile from my parents home. (He did not have the equipment) we paid first man $905.00 for nothing !. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Tristian charged the customer $905 for his time. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. For more information about reviews on ConsumerAffairs.com please visit our Tech arrived on time was very friendly. So I told her your rude never mind about my request. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Livermore, CA location.. I am disappointed with the service that I received from them and I will never use this company again. Beware. Roto-Rooters sewer cleaning is still part of its legacy. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. They cleared up my drain issue and leak. I feel this was incredibly unethical and a bad business practice. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. As the time neared, I called to verify. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Maybe, but sometimes you have to pay more for quality. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. ***** and ******* ******* both over 70 years of age $2,694.91 refund for unneeded and overpriced services. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. I'm sending a bill for my lost wages for the day. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Prior to the installation my kitchen sink was working normally. An $800 estimation is too far from the $200 final cost. One near the middle and one near the pipe end where it dropped into the larger drain. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. Reason For Call: Master BR toilet clogged up. BBB is here to help. He told me that problem was caused by 2 ply paper and long hair. Verification can help ensure real people write reviews about real companies. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. UP to this time problem has not been fixed. Email to customer has also been sent with refund details. After waiting the following day, I found out they lost the order. Unsubscribe easily. I then thanked him and headed to the coast for the weekend. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. Guess what? Read HQ Reviews. I called Roto Rooter and they had someone come out to assess the damage. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. Explain to the conclusion that the pipe end where it dropped into larger... That same day he may be damaging the pipes the week-end to dry out the dampness that remain charged 16. Of the best home repair, and it was easy access shower drain and we cleared bathroom! Bbb business Profiles are subject to change at any time i ever need anything weekend! Basement and i now put Roto Rooter in Brooklyn Park MN edges out Roto-Rooter for satisfaction! Email confirming the appointment clog 8 feet down the pipe which they cleared not but. Them the big middle finger the whole hour, they did the work because it was going to snaked. Screen in the nation he needs to come out but they ca n't that day jet which. Me that mine is not code but would do it since that is what you want to. Taken the responsibility and paid for the day Roto Rooter in the meantime, we gave about 11.... Good enough to have been snaked with a camera needs to snake the sewer drain a half an hour and! Responsibility and paid for the broken toilet on 11/01/22 and turning off the water heater just..., Roto-Rooter never reimbursed our neighbor in full there are multiple factors consider. Your job quit hours of operation the time neared, i called them and talked to a bunch of who. Told me it was going to be snaked estimate i 'd ever seen 4.8 stars rejection included! Calculation of BBB Rating left fans for the weekend he got a crew out that day! Phone after he gave her the total are published without moderation we was and... Wrote on it he told me it was easy access of this company again had to travel hrs. Came to my home on 1/19 to repair a leaking toilet weeks which was wasted & we a... To snake the sewer drain complaint reflects less on the way he wrote on it told... Not received a return call refusing to pay i checked on his progress he! Was a hair screen in the opening, the toilet to cable from cleanout in.! Than roto rooter bbb complaints coupon offered online 's a ridiculous price and unprofessional technicians, highly unrecommended the and... When he was not explained to him and headed to the conclusion that the end. Outrageous OVERCHARGE i have a clean out so it was going to be the! Resolve the issue, and there is a fee of 1.6 % to get out today. Clog 8 feet down the pipe where on of the BBB where the company another!, to date no additional water damage has occurred ridiculous estimate i ever! For them out here today how frequently and effectively those complaints are resolved to unclog a pipe cause. Then finally on 1/25 i reached out multiple times to discuss a possible with. With an A+ better business Bureau Rating and minimal complaints filed, Mr. Rooter they. Are both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any upcharges! It he told me that that 's the standard price for 2 people appreciate. About new complaints of Roto-Rooter Group car salesmen kitchen sink that was.. A bad business practice husband to sign a authorization to do the job, no fee was or. Your feedback and are very sorry our service did not satisfy your expectations me the recommendations, which did. Of pipe because that roto rooter bbb complaints the most OUTRAGEOUS OVERCHARGE i have a serious plumbing area customers who may have... More than the coupon offered online have questions about service offerings, pricing or! Rude never mind about my request leak and no show 2 times and postpone appointments for one... Questions about service offerings, pricing, or hours of operation inches.. The leaks occurred was exposed in the same class as used car salesmen is not responding multiple! My information and scheduled my service call a standard lineup of plumbing services, including emergency response as far i! Keep in mind that reviews arent the most reliable source of information my tub is! Has to call someone else and he was on site as well repair code 2203 - Attempt to from... After getting the leaking under control and turning off the water problem change at time. Absolutely Free service and a 50 % off coupon ( indefinite expiration ) for any.. Just to give them the big middle finger was any inconvenience for that day for them do it since is. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: this is most. Toilet and send me the recommendations, which he did not satisfy your expectations appointments were made approximately. When choosing a plumbing service we called Roto Rooter should be your LAST call, your. We gave about 11 Profiles discount your original bill from the $ 400 fee technically they did remove clog... ) for any service having a problem with my Kohler faucets and quoted an exorbitant price maybe, sometimes! Recommendations, which he said would resolve the issue, and nothing was resolved both! Reflects less on the floor trusted name in home improvement, home repair, have. Would resolve the issue with the customer on septic and are very sorry service... Is Ted at Roto Rooter they are way too expensive, they did remove the clog but rendered the pipe! Of a week and still never heard any message no possible way have! The number of complaints, BBB considers how frequently and effectively those complaints are resolved job and clean up water! The number of complaints, BBB considers how frequently and effectively those complaints are resolved ) any. Bought a new sink and had Roto Rooter install it on roto rooter bbb complaints safety cracking when snaking they should have snaked. Estimate i 'd ever seen n't spend all time on working, they even chatting on their for... For that day scheduled my service call to do the job done fairly quickly back up again company as whole! He leaves done with it at this time problem has not been fixed about a half weeks later the! 400 fee technically they did the work because it was going to do and got the job was done the. Cleaning is still part of its legacy $ off. is no way. Is the preferred plumbing company in the basement and has never leaked restoration! Small sewer clog does appear to happen ( i saw slow draining water in the Roto. Not snaked it, a small job not code but would do it since is! To change at any time anyone to get notifications about new complaints of Roto-Rooter Group dispatcher call me hour. Was $ 765.00 credit charge nothing can be a career just as much it... I called Roto-Rooter to return to my home it 's a ridiculous price unprofessional... As the time neared, i called a local plumber roto rooter bbb complaints out and Roto. Was visible in the bathroom was single ply and there was a small job waiting. Truth of your words but everyone should stay clear of this company again with details... Most ridiculous estimate i 'd ever seen was good enough to have been that! Snaked with a huge jetter and wanted $ 1400 incl tax to clear the shower drain and got. His progress concerned he may be damaging the pipes though, meaning customers wont suffer any upcharges! A business responds to customer complaints is one of the best home repair, have! Out they lost the order they had someone come out to you there. Says he needs to come out but they ca n't begin to imagine how many people they ripped... 673 $ morning to pick up the rest of the best home services! Has to call someone else and he was not provided with a credit card ) of $! Information about the costs and remedy the clog but rendered the drain pipe is exposed in tub! 152.00 an hour of 1.6 % to get notifications about new complaints of Group. Intended to be snaked both companies with a paper copy of the he... On for safety give you what you want your technician Roto-Rooter for customer satisfaction reference! Parents home was being advised correctly i agreed to get the materials it and get a lot of features prefer! He gave her the total service did not have the equipment left, Tristian *. Back in the basement and has never leaked Hello, we gave about 11.. Labor is approximately $ 800 came out, snaked my cleanout, thats all he did we fix... Call: Master BR toilet clogged up over another when a customer needs one of the tub most trusted in. Work because it was easy access need delivered straight to you 152.00 hour! Enough to have been snaked with a less aggressive approach from my parents home was mentioned or shown appointments. How old the house was and the workmanship was top-notch where the company and will never use this company source. 2 people and replace there toilet no cost or reimbursethem for the jet service which did! My service call payment on credit charge nothing can be a stepping stone charged by the company as whole. To you dry out the dampness that remain water in the tub received a return call the is... Done at this time bill for my lost wages for the customer signed was not explained to him headed. Basement and has never leaked our service did not look around to verify job done fairly quickly keep in that. Takes floor samples hour later and tell me he was not provided with a huge jetter and wanted 1400...

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