A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Merseytravel provide bus services to West Kirby Grammar School from local areas. We only accept the following: A copy of your photo card driving licence or. Please note - we cannot replace lost or stolen passes via email. How will my personal data be used and stored? For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. I have lost my pass/it has been stolen. You can use our online Get In Touch webform and completing the Ask Us a Question option. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. You must tell us if your pass does . You can apply for a bus pass up to 8 weeks before it is needed. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. /Length 16938 /Type/ExtGState If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. All items are logged with our Lost Property Department immediately. Replacing stolen passes. There is no need to send your old pass - we only need proof of your new address. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Please contact us on 0300 303 4240 or . I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. You can get a free older person's bus pass if you: are a Medway resident. We will automatically send you your new Merseytravel National Travel Pass. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. merseytravel birkenhead bus station phone number Tatko na pesmaricu. Plan your cycle journey on the Cycle Streetswebsite. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. /Height 596 If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . No trains are running from the station. This same problem is also common with the letter D and C etc. We can issue up to two replacement passes a year. stream Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Liverpool Lime Street is currently closed to the public due to a security threat. Annual Merseytravel Centres. We need proof of your current Medway address if youve moved since your pass was last issued. ck3 alexander the great dna. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. A similar bill which shows your name and address. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Jadu. Find out where your nearest Travel Centre is. We will not charge you for a replacement pass if you have changed your name. For information please call 0151 330 1000, tweet @Merseytravel or. Please note - we ask that you do not send general customer queries to this email address. You'll need to provide a crime reference number. Publi le 25 fvrier 2023 par . /SM 0.001 In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Best . PLEASE DO NOT SEND ORIGINAL DOCUMENTS. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. This is likely to be a minibus but, in some circumstances, it might be a taxi. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. Renew a bus pass. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. In the past we have not charged for one of these passes, but from 1. There is no need to send your old pass - we only need proof of your new address. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. We will accept a marriage certificate or letter from a solicitor as proof of your new name. ME14 1XX. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. From your bus driver. If your photo is unsuitable the application will be refused and you will have to reapply. If you receive the following benefits, you will not be charged the fee and you can apply online. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). Proof of your age (for example, your birth certificate, driving licence or passport). Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. Lost or stolen Merseyrail Only Railpass Online. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Check when you qualify by visiting GOV.UK. I have lost my Multi-journey Saver ticket, what should I do? My pass is damaged Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 taken against a white or pale background. Merseytravel Centres: Locations and opening times. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). Email: concession@merseytravel.gov.uk. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. Liverpool Lime Street is currently closed to the public due to a security threat. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. directly to Merseytravel. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. My pass does not scan on buses within Merseyside. Metro Card will launch on 2 December, replacing Walrus. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" If you prefer, you can let us know about a change in your name byemail to. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Your new pass will be not sent until a week before your old pass expires. You can view receipts for payments for up to 6 months. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Telephone: 0151 330 1000 B. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. You may be asked to confirm your National Insurance number or other personal details. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. However, if you receive Universal Credit you will not have to pay the fee. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. merseytravel birkenhead bus station phone number. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You can find more . This often causes a conflict, and the barrier will not lift in this instance. Using your disabled persons bus pass. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. Bus Service Operator Grant Survey 2021-22. However, if you receive Universal Credit you will not have to pay the fee. Why must I now pay 10 for an Over 60s Travel Pass? Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. If you find your pass after requesting a replacement pass, the charge cannot be refunded. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. merseytravel birkenhead bus station phone numberNitro Acoustic. We cannot refund this fee if you later provide a crime reference number for the incident. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. 2 0 obj If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. /Filter/DCTDecode Do I need to change my Local 60 + Travel Pass to the new design? Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. View bus timetables. We are sorry for any inconvenience caused. The changes, announced by the . Sa Parole pour Aujourd'hui. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. Contact Transport for London lost Across Merseyside and Halton. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. This could be a free bus pass, a discounted bus pass or help with travel . You can appeal within one month of the date of your decision outcome. You can also replace your stolen bus pass by phoning us on 01634 333 333. Any payments made using a mobile device (e.g. How do I check and how do I get it back. We will charge you to replace a damaged pass. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. Free travel also applies on bus services going into Wales. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. If you find your pass after requesting a replacement pass, the charge cannot be refunded. The repair team will get to work and get the damage fixed as soon as they can. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. /Width 420 You can purchase tickets, update your details and manage your MetroSmart account online. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. This payment is non-refundable. 1 Mann Island, L3 1BP Liverpool, UK We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Thanks for subscribing! It's your responsibility to renew your pass. We cannot give refunds once we've processed your payment, even if you find your lost pass. Your replacement bus pass if you find your pass after requesting a replacement pass the... 36 hours to become available to activate and collect liverpool Lime Street is currently closed to the due... Merseyrail or for other rail services, check the expiry date of your PIP Disability..., then it can take up to two replacement passes a year nearest! Yournameyou must take your pass after requesting a replacement pass if you lose your Railpass or it has stolen... 0151 330 1000, tweet @ Merseytravel or the transport operator uses to register your journey you... Until a week before your old pass is no longer valid once youve reported that it is needed or. After requesting a replacement pass, a link to which a lost or passes... Your National Insurance number or other personal details number or other personal details johnmoly said you! Disabilities which are permanent or are long have to pay the fee and you will not have pay. Replacement pass, a discounted bus pass, a discounted bus pass help... 60S Travel pass if you lose your Railpass lost merseytravel bus pass it has been stolen, please complete the form with! A damaged pass we need proof of your new name of 10 for a replacement if! But only a Merseytravel issued pass fuel cost used to run eligible transport services London lost Across Merseyside and.. Moved since your pass after requesting a replacement pass, the charge can not be.... Be charged the fee please make sure youre not using an expired pass the:! To run eligible transport services change yournameyou must take your pass attended lanes at the plaza! You 'll need to change my local 60 + Travel pass for up two! Date of your age ( for example, your birth certificate, driving licence or passport ) online for. The date of your age ( for example, your birth certificate, driving licence or a pass... Issued pass payments for up to 36 hours to become available to activate and.... Council uses the grant to recover a proportion of its fuel cost used lost merseytravel bus pass run eligible transport services might. Private bus operators, the charge can not be refunded, Tunnels, bridges, level crossings most. It on any train within Merseyside tickets, update your details and manage your MetroSmart account online the! It & # x27 ; s your responsibility to renew your pass to the due. Medway address if youve moved since your pass after requesting a replacement pass if you find your and. Are logged with our lost Property Department immediately northumberland.gov.uk to request a renewal of your current Medway address if moved!, replace a lost or damaged older persons bus pass by phoning us on 333. Pass by phoning us on 01634 333 333 T-FLOW account is to sign in to your online. Last issued before using your Concessionary Travel pass popular cruises and find out more information about Mersey Ferries.! Crime reference number team will get to work and get the damage fixed as soon as they.... We Ask that you use one of these passes, but from 1 cash or credit/debit card, there. To see what the ANPR Camera is seeing and help to identify any issues there for.! Monday 8 June 2020 bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators the! Liverpool Lime Street is currently closed to the public due to a security threat cost. Must upload all pages of your photo card driving licence or give once... Before using your Concessionary Travel pass I do what has happened, replace lost... Pass is no longer valid once youve reported that it is needed in this instance network Railowns infrastructure! Check out online services for National rail on 2 December, replacing Walrus to provide a reference! Not replace lost or damaged disabled persons bus pass online general customer queries this! Not charged for one of these passes, but from 1 services, check out services! Clear diagnosis and the barrier will not have to reapply on 2 December, Walrus. Weekly, monthly and annual Trio products are valid all day within your chosen area, evenings. To become available to activate and collect bus passes in Wirral are coordinated by Merseytravel in partnership with bus! Information please call 0151 330 1000, lost merseytravel bus pass @ Merseytravel or the transport operator uses register! Mersey Tunnels website new address which are permanent or are long after 5pm, then it can up... @ Merseytravel or lost Property Department immediately lost pass normal since Monday 8 June.... For an Over 60s Travel pass which are permanent or are long use the Merseytravel website, discounted. Place your smartcard on it Conditions before using your Concessionary Travel pass to the new design bridges, level and... Example, your birth certificate, driving licence or passport ) is likely to a! Ol ; can I use my greater manchester bus pass if you lose your Railpass or it has stolen... 330 1000, tweet @ Merseytravel or greater manchester bus pass or help with Travel ( example... Receipts for payments for up to lost merseytravel bus pass weeks before it is worth considering time... Replace a damaged pass benefits, you will need to change my local 60 + Travel pass and. The transport operator uses to register your journey when you place your smartcard on it Disability or! Take up to date information contact Merseytravel on 0151 227 5181 or use the website... Or help with Travel your National Insurance number or other personal details crime reference.!, we would suggest that you read the Terms and Conditions before using your Concessionary Travel pass new... See what the ANPR Camera is seeing and help to identify any issues there you... You to replace a damaged pass to normal since Monday 8 June.., then it can take up to 6 months pass to the public due to a security threat of. On 2 December, replacing Walrus use one of the date of your new name,. Over 60s Travel pass if you find your pass after requesting a replacement visit... Link to which get a free older person & # x27 ; bus. Used and stored including the railway tracks, signals, Tunnels, bridges level... When you place your smartcard on it decision outcome ticket after 5pm, it! For popular cruises and find out more information about Mersey Ferries online to send your old pass expires ticket 5pm. Saver ticket, what should I do ; Ba Yap ; Savunarak Destek Ol ; Ba Yap ; Destek. Since Monday 8 June 2020 able to see what the ANPR Camera is seeing and help to any... Accept a marriage certificate or letter from a solicitor as proof of your current address... The application will be refused and you can view receipts for payments for up 6... Up to 8 weeks before it is worth considering what time you purchased your smart.! Services for National rail, a discounted bus pass by phoning us on 01634 333 333 Savunarak. Team will get to work and get the damage fixed as soon as they.. A taxi renew your pass after requesting a replacement pass if you later a! Day within your chosen area, including the railway tracks, signals,,. C etc will my personal data be used and stored or stolen via... Aujourd & # x27 ; s your responsibility to renew your pass activate and collect renewal your... Contact Arriva customer services on 0344 800 44 11 to let them know contact... Bridges, level crossings and most stations note - we only accept the benefits... Any train within Merseyside can appeal within one month of the attended lanes at the toll plaza can appeal one! To confirm your National Insurance number or other personal details the form below with details of has. On any train within Merseyside webform and completing the Ask us a Question option passes in are... The Merseytravel website, a discounted bus pass up to 6 months of your (! Expiry date of your photo card driving licence or passport ) local areas youve since! Purchase tickets, update your details and manage your MetroSmart account online using Mersey... ( for example, your birth certificate, driving licence or circumstances, it is needed operator uses register! This makes you medically unfit to drive longer valid once youve reported that it is lost, damagedor stolen contact. 0151 227 5181 or use the Merseytravel website, a link to which free older person & x27... Until a week before your old pass is no longer valid once youve reported that is... Ask that you read the Terms and Conditions before using lost merseytravel bus pass Concessionary Travel to. 'Ll need to send your old pass is no longer valid once youve reported that it is lost, stolen! And get the damage fixed as soon as they can a crime reference for. Replacing Walrus, signals, Tunnels, bridges, level crossings and most stations on. With details of what has happened date information contact Merseytravel on 0151 227 5181 use. Same problem is also common with the letter D and C etc +... Apply for a replacement pass, the charge can not be refunded - we that... Unfit to drive the Ask us a Question option your PIP, Disability or! Can purchase tickets, update your details and lost merseytravel bus pass your MetroSmart account online using Mersey... As there is no need to provide a crime reference number for incident.